We are excited for you to use your Rise gear and we wish your package could just be teleported to you in no time but it’s not possible, just yet. Until then, we rely on shipping partners to deliver your order, once your order is out of our facility, they are responsible for delivering it to you.
Depending on your location, the extra delay will vary, it can go up to an extra 2 weeks from the Estimate Shipping Transit Time on your receipt. Because of COVID-19, more people than ever in history have ordered online during the holidays and it created a major backlog for all carriers.
We have shared the latest update below for you to read. Again, thank you for your patience and understanding.
Latest update from Canada Post and USPS:
Mail and parcels destined to all regions continue to be delivered. However, Canada Post and our partner, the United States Postal Service (USPS) are experiencing unprecedented volume across our networks.
The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in delays. We have adjusted our delivery standards to better reflect the expected delivery times.
Please follow our Official Carrier's Latest Updates