CONTACT US

COVID-19 UPDATE

Yes we are still shipping!

Absolutely! We’re still accepting and shipping orders internationally.
We’d recommend ordering to addresses that you know you’ll be able to access under most circumstances, such as your home, as opposed to business addresses to which you may have restricted access.

Please follow our Official Carrier's Latest Updates

HAS COVID-19 AFFECTED OUR SHIPPING DELAYS?

We constantly reach out to our carriers to stay informed of any circumstances and to make sure orders are processed in usual delays.
Latest Update: Our warehouses currently ship from Monday to Friday. Don’t panic if you don’t receive your shipping confirmation over the weekend;your order will be processed on the following Monday.
Please note that we've seen minor delays in a few countries, but if we notice any delays with your order, we'll be sure to get in touch at the email address you provided at checkout .
Also, you can always select Canada Post or DHL Express (faster shipping option) as carriers for your package.

Please follow our Official Carrier's Latest Updates


WHAT IF I CAN'T BE THERE TO RECEIVE MY PACKAGE?

If you can’t modify your delivery address, and no one else can accept the delivery, it will be returned to us and we will notify you as soon as we receive it. We can hold the package here to ship it again once your country accepts packages or at your convenience.
 
We’ve also extended the returns period to 60 days to cover any inconvenience in the return process. If you encounter any issues when returning your items, please contact us here.

 

You can expect an answer from us within 24 Business Hours (Monday to Friday).

Shipping Transit time is marked on your Order Confirmation depending on the shipping method selected at checkout.

If you selected DHL, you can expect to receive your order within 1-3 Days of ordering your order depending on your location.

If you have any specific questions concerning your order, please contact our support team below with your order number.

#TeamRise

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