Applicability

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Placing an Order

Availability

Out of stock

Pre-order

Product Descriptions, Colors, Details, and Packaging:

The colors, details (such as logo placement), and packaging of our products may vary slightly from the images, videos, 3D renderings, or sketches shown. These visuals are for illustrative purposes only. While we aim to depict colors and logo placements as accurately as possible, we cannot guarantee how they will appear on your device. Additionally, variations in logo placement, fabric color, and other details may occur due to differences in production batches and timing, so the actual product may not match the images exactly.

Our Rights to reject or cancel your order

We have the express right, at our discretion, to limit, reject, restrict, refuse, or cancel any Order placed by you, either in part or in full, at any time, without prior notice or liability for damages, except for the refund of any funds received from such Order. This may result under certain circumstances, including but not limited to if:

• for suspicious activities or our security systems identify your Order or account as unusual or at risk of fraud, abuse of discounts, or misuse, particularly in relation to credit card transactions;
• if the provided address, payment method, or billing details cannot be verified, are incorrect, or we cannot deliver to a set address;
• if your purchase history, activities, or related accounts display a high rate of exchanges, returns, or suspicious purchase activity;
• if the Product(s) you wish to buy is out of stock, unavailable, incorrectly priced, or inaccurately described;
• if we determine that you are not eligible to make purchases or use a discount code, or if you are not authorized to apply a discount or promotional code to your purchase;
• if your Order surpasses set limits for quantity or total amount of the Product(s);
• if we suspect that you are ordering Product(s) for purposes such as resale, tax avoidance, or other fraudulent activities;
• if you are engaged in an open or closed dispute with Rise;
• if you have previously violated the conditions or terms outlined in the Terms of Use, including these Terms of Sale; or
• due to circumstances outside our control. 

Cancel or Change your Order

Pricing, Discount Code and Price Reductions/Promotions/Corrections

• Pricing & Promotions:
  • Rise reserves the right to change prices for products displayed on Rise websites or at Point of Sale owned by Rise at any time, and to correct pricing errors that may inadvertently occur. 
  • Rise reserves the right at any time to modify or discontinue our Service and Products (or any part of the content thereof) without notice at any time. We are not liable to you or any third party for any modifications, price changes, suspension or terminations.
• Any order placed before the beginning of a sale will not be subject to further discounts or retroactive discounts/credits.
• Offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer.
• Discount codes are valid for a limited time only. Rise reserves the right to modify or cancel them at any time.
• Product prices already reflect discounts.
• All offers are limited to stock on hand.
• Purchasing gift cards does not count towards reaching the minimum spending required for free shipping or specific promotions, which are 
  unlocked by spending a certain amount.
• All items offered at a discounted price can only be exchanged or credited as store credit. Please refer to our Return Policy for more details.

Gift Cards ("Prepaid Card/eGift Cards")

• Purchasing:
  • Gift Cards have no value until activated. Rise reserves the right to suspend or delay activation until payment has been cleared.
  • Gift Cards purchased cannot be canceled, returned or refunded under any circumstances. 
• Redemption and Balance:
  • When you use the Gift Card, the purchase amount is deducted from the card's balance, which decreases with each transaction until it reaches zero. You must have enough funds on the Gift Card to cover the purchase or pay the difference with another payment method.
  • To keep track of Gift Card balance, log in to your Rise Account or contact our support team for information about your Gift Cards and any associated balance.
  • Once your order has been submitted and paid with your Gift Card, you are responsible for any such transaction. Rise reserves the right to refuse or limit the use of a Gift Card if there is reason to suspect that the use is unauthorized, fraudulent, or otherwise illegal.
• Gift Cards and Discounts:
  • When a discount code is applied at checkout, it does not apply to the purchase of Gift Cards. If your order includes other items in addition to the Gift Card, the discount will be applied to those items only. 
• Returns:
  • For orders paid using a combination of Gift Card(s) and another payment method, refunds will be applied to the Gift Card(s) first. Any remaining balance will be refunded to the other payment method originally used.
• Risk of loss:
  • Issuer and Rise are not liable for any loss or damage resulting from lost or stolen Gift Cards or content codes, or from their unauthorized use. For content codes distributed by Rise, the risk of loss and ownership transfer to the recipient upon physical or electronic delivery. Please note that the recipient may not always be the original purchaser.
• Restrictions:
  • Gift Cards are not redeemable for cash and cannot be returned for a cash refund, exchanged, resold, or used to purchase other Gift Cards. Unused balances associated with Gift Cards are not transferable.
  • Gift Cards purchases will not be eligible to earn additional spending-based rewards.
  • Gift Cards are only valid for the store where they were issued and they cannot be transferred to other stores. For example, a Gift Card purchased or issued on our Canadian store can only be used on that store.
  • Gift Cards cannot be used as payment for orders placed for commercial purposes (i.e., sourcing inventory online). You are not permitted to Use Gift Cards to fulfill sales or fund purchases with the intent of reselling or exporting the goods or services.

Promotional Credit, Credit/Gift Cards issued ("Issued Credit")

From time to time, we may issue a one-time store credit, special code, a Gift Card or an eGift Card to be used towards the purchase of merchandise.

• Returns:
  • When applicable, return of merchandise purchased with an Issued Credit will only be credited to the Issued Credit.
• Limitations:
  • Issued Credit are not redeemable for cash or gift cards and will not earn additional spending-based rewards.
  • Issued Credit will expire by default two years after the date of issue.  Please note we may set a different expiration date based on the offer.
     If the expiration date is different from the default expiration prescribed above, we will disclose it to you. After expiry, any remaining balance will not be returned to you.
  • You may check the balance remaining and the expiry date of an Issued Credit on your Rise Account or by contacting our Rise Support. 
  • Rise is not responsible for lost, stolen or cards used without permission. Protect Issued Credit like cash. 
  • Rise reserves the right to cancel, amend or reduce the Issued Credit at any time.
  • Rise reserves the right to change these Issued Credit Terms at any time without notice.

Currencies

Canada

Orders outside of Canada

Additional Charges

Shipping & Processing Time

Shipping Confirmation

Additional charges, customs & Duties

We are not responsible for delays outside our control

Our responsibility for lost, stolen, or damaged package

Rise will not issue refunds, replacements, or compensation for such cases.

 

Mistake in a Shipping address

Return to sender, Refusing a package, Wrong Address, Missing Information

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Exchanges & Returns

Returns Policy

• You have 30 days from the order date to exchange or return your items. If 30 days have gone since your purchase, we can't offer you a refund or exchange.
• All merchandise must be unwashed and unworn, with the original packaging and hang tags attached.
• Items with scratches, pilling, cut, rips or covered with animal/human air, glitter, powder, stains, dirt, deodorant stains, skin cells, with a smell like deodorant, cologne, body odour, laundry detergent, smoke, etc… will be refused, no exception.
• *Items Ineligible for a return include:
  • Underwear, socks, water bottles or shakers for hygiene reasons - no exceptions.
  • Stickers, Decals.
  • Items marked as Final Sale.
  • Items bought during a Sale such as Black Friday, Boxing Day, Yearly Summer Sale or any other clearance sale are considered final and cannot be returned, refunded or exchanged.
  • Items bought during a Rise Live Event, Fitness Expo, Pop-up shops cannot be returned or refunded.
  • Gift Cards purchased are considered “Final Sale” and cannot be returned or refunded under any circumstances.
     
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Rise is not responsible for lost returned packages in transit to our warehouse.
• If you received free shipping and your order value after your return is below the Free Shipping qualifying spending amount, we will deduct the original shipping charges encountered from your refund or credit.
• It may take up to 7 business days to process your return. Once your return has been inspected, we will email you to notify you regarding the status of your return.
   

Final Sale

• All items marked as Final Sale cannot be exchanged or refunded, as we won’t restock them. The quality of these products respects Rise’s standards, we are just creating a place on the shelves for upcoming releases. Items on Final Sale will be marked accordingly on their respective page.
• Gift Cards purchased are considered Final Sale and cannot be returned or refunded under any circumstances.

Extended Return Window (Nov 01 - Dec 23)

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Refunds

Deduction of Promotional Value

Minimum spend amount promotion

Product Bundle or Specific Buy X Receive Y Promotion

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Warranty

Extended one-year warranty

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Limitation of Liability

Links to Other Sites and to Rise Site

This site may include links to independent third-party websites ("Linked Sites"). These Linked Sites are provided solely for the convenience of our visitors. Rise does not control these Linked Sites and is not responsible for, nor does it endorse, the content, information, or materials found on them. You are responsible for making your own independent judgment regarding your interactions with these Linked Sites.

 

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Accounts, Passwords and Security

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Electronic Communications

By using the Rise website, platform or retail location, you consent to receive electronic communications from Rise, either via email sent to the address on your account or through messages posted on the Platform. You acknowledge that these electronic communications satisfy any legal requirement that such communications be in writing.

You also agree that Rise may use and disclose your information in accordance with the Privacy Policy.

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Trademarks

All trademarks, service marks, trade names, logos, and trade dress (collectively referred to as the "Marks"), whether registered or unregistered, displayed on the Platform are the property of Rise or their respective owners. You are not permitted to display or reproduce Rise's Marks without prior written consent from Rise. Additionally, you may not remove or alter any trademark notices from any content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property laws and unfair competition laws. Furthermore, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names, and/or trade dress of Rise or their respective owners. These elements may not be copied, imitated, or used, in whole or in part, without prior written permission from Rise.

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Modifications to our Terms of Services